Volunteer & Community Engagement Coordinator

Role Purpose

The Volunteer & Community Engagement Coordinator will support the development and delivery of a high-quality programme that connects people to Stori Brymbo through volunteering and wider participation opportunities.

Working alongside our established Volunteer & Community Engagement Coordinator, you will help attract and support volunteers, build relationships with partners, and deliver inclusive, well-managed activities that create meaningful impact.

Key Responsibilities

• Responsibility for the development and delivery of the Trust’s volunteering and community engagement programme
• Attract, recruit, and retain a diverse and engaged volunteer base
• Inspire and encourage participation across a wide range of activities
• Support volunteers to develop skills, confidence, and connections
• Create and implement clear action plans for volunteering and engagement activity
• Ensure delivery of planned outcomes on time and within budget
• Provide induction, training, pastoral, and coaching support to volunteers
• Supervise volunteers (and staff where required)
• Gather and respond to feedback to continuously improve the programme
• Maintain accurate records of volunteer participation and engagement
• Produce high-quality reports for funders and stakeholders
• Ensure compliance with all relevant policies, including health & safety

Community & Participation Development

• Coordinate and support work placements, work experience, and corporate volunteering opportunities
• Build relationships with organisations to expand participation opportunities
• Support community groups and interest-based activities linked to the Trust’s work
• Identify opportunities to increase engagement and broaden participation

Partnerships & External Engagement

• Build and maintain strong relationships with partner organisations, including:
  • Association of Voluntary Organisations in Wrexham
  • Wales Council for Voluntary Action
  • Wrexham Heritage Services
  • Local heritage networks and third sector organisations
• Represent the Trust in community and partnership settings where appropriate

Key Tasks

• Coordinate day-to-day volunteering and engagement activity
• Deliver inductions and training sessions
• Monitor participation and engagement levels
• Maintain systems and records
• Support events and wider organisational activity
• Contribute to reporting and evaluation

Essential Criteria

• Open, welcoming, and friendly approach
• Passion for volunteering and community engagement
• Strong organisational, interpersonal, and communication skills
• Strong ICT skills, including Microsoft Office
• Confident and credible team leader
• Ability to problem solve and work collaboratively
• Commitment to community involvement and social inclusion
• Commitment to equalities and the Welsh language

Desirable Criteria

• Experience of project development and delivery
• Project management experience
• Experience working with diverse audiences
• Experience in community or heritage-led regeneration
• Experience delivering formal or informal learning
• Budget management experience
  Welsh language skills

Skills & Competencies

• Relationship building and engagement
• Leadership and motivation
• Organisation and planning
• Communication and active listening
• Adaptability and initiative
• Empathy and emotional intelligence

What We Offer

• £15.22 per hour
• Part-time role (15 hours per week)
• Opportunity to shape and grow a meaningful volunteering and engagement programme
• Be part of a high-profile heritage project
• Supportive and collaborative working environment

Working Hours & Environment

• 15 hours per week
• Working pattern aligned to operational need
• Weekend and occasional evening work required
• On-site role in Brymbo

Career Development

This role offers the opportunity to continually develop a volunteering and community engagement programme within a growing heritage organisation, with scope to shape future participation and outreach activity.

Recruitment Process

1. Application review
2. Initial screening
3. Assessment Centre – 5:00pm – 7:00pm Thursday 7th May 2026 (please note this date is fixed)
4. Offer

Equal Opportunities Statement

We are an equal opportunities employer and welcome applications from all backgrounds.

We are committed to creating an inclusive environment for all employees.