Welcome Desk Volunteer

Role purpose

To create a friendly and professional first point of contact for visitors, providing information, guidance, and support to ensure a positive experience.

Key responsibilities

• Greet visitors warmly and make them feel welcome
• Signpost or direct people to the correct service, room, or staff member
• Answer basic enquiries in person, by phone, or email
• Manage sign-in/sign-out processes where required
• Support appointment check-ins or bookings
• Maintain a tidy and organised reception area
• Handle basic administrative tasks (e.g. filing, data entry, taking messages)
• Escalate complex or sensitive queries to staff

Skills & Qualities

• Friendly, approachable, and polite manner
• Good communication and listening skills
• Basic IT skills (email, simple databases, or booking systems)
• Organised and reliable
• Respect for confidentiality and diversity

Training & Support

• Induction and orientation provided
• Training on systems, procedures, and safeguarding (if relevant)
• Ongoing support from staff or volunteer coordinators

Working Conditions

• Seated or desk-based role
• Interaction with a wide range of people
• May involve handling busy or high-traffic periods

Benefits of the Role

• Develop customer service and communication skills
• Gain admin and front-of-house experience
• Build confidence interacting with the public
• Valuable for careers in reception, admin, healthcare, or hospitality