Welcome Desk Volunteer

Role Profile

The role of a Welcome Desk Volunteer is central to creating a positive visitor experience. You will be one of the first people visitors meet, offering a warm welcome, helping them book experiences, supporting ticket and retail sales through the till, and answering questions in a friendly and helpful way.

Tasks:

• Welcoming visitors
• Using the till to book tickets, book tours and retail
• Answering any questions that visitors may have

Our team

We are a friendly and diverse team of volunteers and paid staff working together to create a welcoming visitor attraction, community hub and learning environment in Brymbo. We are keen to grow our volunteer team and would love to hear from people who are enthusiastic, reliable and passionate about supporting the community.

What you can expect

• A welcoming volunteering environment, working alongside other volunteers and a small paid team
• Discount on food and beverage on your volunteering day
• Training to support you in the role
• Being part of a new visitor attraction that values diversity, inclusion and community support
• Opportunity to get involved in other aspects of Stori Brymbo

Welcome Desk Volunteers will need to:

• Follow GDPR, data protection and confidentiality requirements at all times
• Treat visitor, volunteer and staff information with care and discretion
• Avoid sharing complaints, concerns or confidential matters outside the appropriate staff channels
• Abide by the Volunteer Code of Conduct

Rota

We want our volunteers to feel fully included as part of the wider team. We are developing a rota so volunteers can let us know when they are available, helping us plan ahead while making sure everyone feels welcomed, supported and valued. We would love welcome desk volunteers to be be part of this rota; whether its weekly, fortnightly or once per month, we would love to have you on board

What you can bring to us:

• A positive and enthusiastic approach to supporting the charity
• A warm and welcoming manner with every person who comes through the door
• Willingness to learn how to use the till and develop your knowledge of Stori Brymbo so you can share it with visitors
• A clear understanding that confidentiality is essential, especially when handling visitor information, feedback, complaints or community matters

To apply or find out more, please email [email protected]. We will then invite you for an informal conversation about the role, your availability and what you would like to gain from volunteering with us. This is also a chance for us to talk through how we can support you, and whether the role feels like the right fit for both you and Stori Brymbo. If this particular opportunity is not quite right for you, we would still be very happy to talk about other volunteering roles that may suit your interests, skills and availability.